Our Privacy Policy

At The Pocket Shop, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you visit our website, purchase our products, or communicate with us.

Information Collection and Use:

When you visit our website, we may collect the following information:

  • Personal information such as your name, email address, postal address, and phone number when you create an account or make a purchase.
  • Payment information such as your credit card number and billing address when you make a purchase.
  • Information about your preferences and interests that you share with us when you create an account or sign up for our newsletter.
  • Information about your device and how you interact with our website, such as your IP address, browser type, and pages visited.

We use this information to:

  • Process your orders and provide you with our products and services.
  • Communicate with you about your orders, products, and promotions.
  • Personalize your shopping experience based on your preferences and interests.
  • Improve our website and services.
  • Prevent fraud and unauthorized access to our website.

Information Sharing:

We may share your information with third-party service providers that help us fulfill your orders, process payments, and provide customer support. We may also share your information with our affiliates and partners for marketing purposes.

We do not sell or rent your personal information to third parties for their marketing purposes.

Information Security:

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We use secure servers and encryption technology to protect your information during transmission.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

International Transfers:

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers are located. By using our website, you consent to the transfer and processing of your information in these countries.

Your Rights:

You have the right to access, correct, or delete your personal information. You may also object to the processing of your personal information, request that we restrict the processing of your information, or request that we provide you with a copy of your information in a portable format.

To exercise these rights, please contact us using the information below.

Changes to this Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Policy, we will notify you by email or by posting a notice on our website.

Contact Us:

If you have any questions about this Privacy Policy or our practices, please contact us at help@alpocka.com.

Refund Policy:

At The Pocket Shop, we strive to provide the best quality products and customer service to our customers. Due to the nature of our business, we do not accept returns for any reason but may approve a refund for the following circumstances:

  1. Defective or damaged products: If the product you receive is defective or damaged, please contact us within 7 days of receiving your order to request a refund.
  2. Incorrect order: If we ship you the wrong product or the wrong size, please contact us within 7 days of receiving your order to request a refund.

Please note that we will not issue refunds for any other reason, including but not limited to:

  • Incorrect size ordered by the customer
  • Change of mind or dislike of the product
  • Delay in delivery due to customs, shipping, or other external factors

If your return request is approved, we will issue a refund for the full cost of the product(s) excluding any shipping charges. Refunds will be processed within 7 days of approval and will be issued to the original payment method used to place the order.

All refund requests must be made within 30 days of receiving your order.

If you have any questions or concerns about our refund policy, please contact us through our live chat or email us at help@alpocka.com and we will be happy to assist you.